Consumer Advisory: Pennsylvania Attorney General Offers Tips on Summer Car Rentals

HARRISBURG, Pa. – With vacation season in full swing, Attorney General Kathleen G. Kane yesterday offered Pennsylvania consumers tips to ensure a smooth rental car experience this summer.

Shop Around To Get The Best Deal

• Check prices for rental companies online. Many travel websites will let you compare prices for several companies at the same time.
• Call multiple companies to see if there are any special or promotional offers. Many companies offer discounts for seniors, auto club members, frequent-fliers and members of professional organizations.
• Before booking, talk to the representatives at the location where you will actually be picking up the car. Specific locations may have special prices or discounts, which websites or toll-free reservation lines don’t offer.
• Always get a confirmation number as well as the name of the sales agent who assisted with the reservation.

Understand All Costs and Conditions Associated With Your Reservation

• Carefully read the rental agreement before you sign to ensure that you are familiar with all costs and fees.
o Are there any age restrictions or fees for additional drivers?
o Are there cancellation fees or penalties for picking the car up late or returning the vehicle early?
o Is mileage included in the price and, if so, how many miles each day or week?
o Are there restrictions on interstate travel? Also, remember that there may be drop-off charges for one way trip rentals.
• Carefully read all restrictions in any advertisements or on the rental company’s website. If you’re booking over the phone, make sure to ask the sales agent about any and all restrictions.
• Carefully check the vehicle for any damage and report it before leaving the car lot. Make sure the odometer matches the mileage on the rental agreement.
• When returning the vehicle, remember that the rental company may charge a premium for fuel if the car has less gas than when you started your rental.
Remember That Insurance Coverage Sold Is Optional
• You should not risk driving without insurance; however, you may already have coverage. Many personal auto insurance policies and credit card companies cover rental car insurance. Ask your insurance agent or your credit card issuer ahead of time so you’ll be able to make an informed decision at the rental counter.

If you have a problem or a dispute involving a rental company and want to file a complaint, visit Consumer Advisory: Pennsylvania Attorney General offers tips on summer car rentals
HARRISBURG – With vacation season in full swing, Attorney General Kathleen G. Kane today offered Pennsylvania consumers tips to ensure a smooth rental car experience this summer.
Shop Around To Get The Best Deal
• Check prices for rental companies online. Many travel websites will let you compare prices for several companies at the same time.
• Call multiple companies to see if there are any special or promotional offers.Many companies offer discounts for seniors, auto club members, frequent-fliers and members of professional organizations.
• Before booking, talk to the representatives at the location where you will actually be picking up the car. Specific locations may have special prices or discounts, which websites or toll-free reservation lines don’t offer.
• Always get a confirmation number as well as the name of the sales agent who assisted with the reservation.
Understand All Costs and Conditions Associated With Your Reservation
• Carefully read the rental agreement before you sign to ensure that you are familiar with all costs and fees.
o Are there any age restrictions or fees for additional drivers?
o Are there cancellation fees or penalties for picking the car up late or returning the vehicle early?
o Is mileage included in the price and, if so, how many miles each day or week?
o Are there restrictions on interstate travel? Also, remember that there may be drop-off charges for one way trip rentals.
• Carefully read all restrictions in any advertisements or on the rental company’s website. If you’re booking over the phone, make sure to ask the sales agent about any and all restrictions.
• Carefully check the vehicle for any damage and report it before leaving the car lot. Make sure the odometer matches the mileage on the rental agreement.
• When returning the vehicle, remember that the rental company may charge a premium for fuel if the car has less gas than when you started your rental.
Remember That Insurance Coverage Sold Is Optional
• You should not risk driving without insurance; however, you may already have coverage. Many personal auto insurance policies and credit card companies cover rental car insurance. Ask your insurance agent or your credit card issuer ahead of time so you’ll be able to make an informed decision at the rental counter.

If you have a problem or a dispute involving a rental company and want to file a complaint, visit www.attorneygeneral.gov .


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