PennDOT Asking for Public Comment on Improving its Mobile Customer Services

penndotHARRISBURG, Pa. – As part of PennDOT’s continued efforts to modernize and improve customer service, the department has launched an online survey to collect public feedback on safety, education and mobility needs to help guide future mobile service development.

The survey is available until November 12 at www.dot.state.pa.us on the “Submit Feedback” page.

“With technology constantly evolving, we want to ensure that our customers’ needs are met as we enhance our mobile services,” PennDOT Secretary Barry J. Schoch said. “This public feedback will help identify areas where we can improve or develop new ways to interact with us online.”

The brief survey asks participants to prioritize safety and mobility needs related to PennDOT business areas such as public transit and driver and vehicle services. Participants will also share feedback on educational opportunities for interacting with the department.

Based on the feedback received, PennDOT will develop a strategy to implement enhanced services through online or mobile solutions.

Currently, PennDOT offers one smartphone application for public use – the 511PA application. Usable on iPhone and Android devices, the mobile application provides hands-free and eyes-free travel alerts for the nearly 40,000 miles of road that PennDOT maintains as well as the Pennsylvania Turnpike and select New Jersey and West Virginia roadways. To download the application, visit the iTunes or Google Play stores and search for “511PA.”

Questions on the survey can be submitted to [email protected]

Follow PennDOT on Twitter at www.twitter.com/PennDOTNews and like the department on Facebook at www.facebook.com/PennsylvaniaDepartmentofTransportation.


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